Our happiness team is always here to assist.
Orders and Shipping
Since the mats are handmade, we require around 8-12 working days for production. Once dispatched, your order will be delivered in 5 working days via DHL.
You can contact us via Email, Messenger or Live Chat to update your shipping address.
You will receive your tracking number via SMS and email, once your order is dispatched.
We ship to all countries covered by DHL.
Each package contains one set. Even you have ordered more than one sets, they will be dispatched at the same time but in separate packages.
Returns and Exchanges
Since the mats are custom made, they can only be returned or refunded if there is a fitting or quality issue that can be verified by a video or images.
If you received a wrong item, please let us know along with the images of the mats you receive and we will send you a new set ASAP.
If your package is damaged during transit, we are liable to send you a new set.